Eatsy

プライバシーポリシー

Eatsy Privacy Policy
Last Updated: July 1, 2025
Eatsy Technology Co., Ltd. (hereinafter referred to as "Eatsy," "we," or "our") values your privacy and the protection of your personal data. This Privacy Notice explains how we collect, use, retain, and protect your information when you use our reservation services, browse restaurant details, or participate in interactive features. By agreeing to this Privacy Notice, you authorize us to process your personal data for the purposes outlined herein, including features such as no-show risk prediction, to optimize your experience and enhance platform functionality.
For inquiries, please contact us at: info@eatsy.tech.
Key Highlights
  • What data do we collect? We collect identifying information, reservation records, payment/refund information, device and browsing data, and interaction data based on your use of our services.
  • Sensitive data handling: We do not actively collect sensitive personal data such as race, religion, health, or ID numbers. Allergy information in notes requires your consent.
  • Data usage purpose: Includes reservation management, no-show risk prediction, customer service, marketing (with consent), and system security.
  • Data sharing: Data may be shared with reserved restaurants, payment processors, service vendors, and authorities when legally required.
  • Your rights: You have rights to access, correct, delete, restrict processing, data portability, and withdraw consent.
1. What Information Do We Collect?
1.1 Identifying Information
Name, gender, phone number, email address provided by you in the reservation form.
1.2 Reservation Records
Restaurant, date, time, number of guests, purpose, notes automatically generated upon booking or modification.
1.3 Payment/Refund Information
When deposits are required, we collect:
  • Payment: Last 5 digits of bank account
  • Refund: Full bank account number (temporarily stored only during deposit refund process and deleted upon completion; not permanently saved)
  • Transaction ID returned by third-party payment gateway (no full card number)
1.4 Device and Browsing Data
IP address, device model, operating system, browser type, cookie/local storage automatically collected by the system.
1.5 Interaction Data
Reviews, comments, clicks, and browsing order automatically collected by the system.
1.6 Sensitive Information
We do not actively collect sensitive information such as race, religion, health, or ID numbers. If you provide allergy details in notes, it is considered consent for us to process such data for reservation purposes.
2. How We Use This Information
2.1 Reservation Management
Fulfill and manage reservations, including change notifications, cancellations, and refunds (Contract fulfillment - GDPR Art. 6-1-b).
2.2 No-Show Risk Prediction
Risk scores are provided by Eatsy to help restaurants set deposit rules. Scores cannot be the sole basis for service denial and are regularly reviewed to reduce bias (Legitimate interest - GDPR Art. 6-1-f).
2.3 Customer Service and Support
Support for inquiries, complaints, and dispute handling (Legitimate interest).
2.4 Communications
Send reminders and feedback surveys. You may unsubscribe at any time (Legitimate interest).
2.5 Marketing (Optional)
Send coupons and event notifications with your explicit consent (GDPR Art. 6-1-a).
2.6 System Improvement
System security, bug detection, and statistical analysis for service improvement (Legitimate interest).
3. Cookies and Tracking Technologies
3.1 Types of Cookies
We use the following types of cookies and similar technologies:
  • Necessary Cookies: Maintain login status, carry form data across pages, ensure proper site functionality
  • Analytics Cookies: Help us understand page traffic and user behavior to enhance experience (do not identify you personally)
3.2 Third-Party Tools
Currently used third-party tools may include:
  • Google Analytics (web analytics)
  • Sentry (error tracking)
You can disable or delete cookies via your browser settings. However, some features may not function properly if cookies are disabled.
4. How We Share Your Data
4.1 Data Sharing Recipients
We may share your data with the following recipients:
  • Reserved Restaurant: Confirm your reservation, communicate about the meal, manage no-show risk
  • Third-party payment processors: Process deposit or refund (only partial or temporary account info is shared)
  • Cloud hosting and customer support vendors: Platform maintenance and support (bound by confidentiality agreements and equivalent security standards)
  • Government or legal authorities: When required by law or for legal claims
Eatsy does not sell your personal data. Data is primarily stored in AWS Tokyo. For international transfers, we use GDPR Standard Contractual Clauses (SCCs) or equivalent mechanisms.
4.2 Business Transfers
If operations are transferred due to merger, acquisition, or asset transfer, we will ensure your data receives the same level of protection and notify you for continued consent.
5. Data Security Measures
We implement reasonable and industry-standard measures to protect your personal data against unauthorized access, disclosure, modification, or destruction, including:
  • HTTPS encryption across the site
  • Internal access control and two-factor authentication
  • Encryption of sensitive data
  • Regular backups and off-site storage
In the event of a security incident, we will notify you and cooperate with investigations as required by law.
6. Your Privacy Rights
Under applicable privacy laws, you have the following rights:
  • Access and copy: Request access to and copies of your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Processing restriction: Request restriction of data processing
  • Data portability: Request transfer of your data in a machine-readable format
  • Withdraw consent: You may withdraw consent for marketing communications and no-show risk assessments at any time
To exercise your rights, please contact us at: info@eatsy.tech. We will respond within 30 days. If unsatisfied, you may lodge a complaint with Taiwan's data protection authority or your local supervisory authority.
7. Minors
Our services are intended for adults. Users under 18 must obtain parental or guardian consent. If we discover personal data from minors without proper consent, we will delete it immediately. If you have any concerns, please contact us at: info@eatsy.tech.
8. Policy Updates
If we make material changes (e.g., data scope, usage purpose, cross-border transfer locations), we will:
  • Announce the change on our platform and notify you via email at least 14 days in advance
  • Clearly indicate the "Last Updated" date
Continued use of the service constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions, suggestions, or need further assistance regarding this Privacy Notice, please contact us through the following channels:
  • Company Name: Eatsy Technology Co., Ltd.
  • Support Email: info@eatsy.tech (We will respond within 30 days.)
  • Address: 7F, No. 53, Section 4, Zhongxiao East Road, Da'an District, Taipei City, Taiwan